Focused and Versatile
Focused and Versatile
Our work brings street-wisdom and insight. It provokes new perspectives, clear decisions, flowing operations and straightforward implementation. It induces productivity, collaboration and confidence. #ReachYourPotential
Our work brings street-wisdom and insight. It provokes new perspectives, clear decisions, flowing operations and straightforward implementation. It induces productivity, collaboration and confidence.
#ReachYourPotential
280% Increase in Room Occupancy Within 8 Months
Focused on customer relationship management and team management training to maximise customer experience, occupancy rates and return rates for this hotel in the Caribbean. Bookings soared from 25% to 95% within first 8 months, then stabilising at 85% over the following year.
Read what both staff manager and hotel owner say about their success.
Successful Launch of an International Education Specialist
Continuous professional coaching over an 18 month period has given this Haitian education specialist the structure and the edge she needed to launch herself as a consultant for NGOs, governments and education organisations worldwide. Our collaboration continues as we consolidate valuable soft skills, build her image internationally and promote her as a key talker for education conferences.
View her profile on LinkedIn.
Feature at the World #1 Design Exhibition
Coached and guided a Mexican designer to making a resounding entrance onto the international market by representing her own country at the Milan Design Week. This, together with a subsequent invitation to showcase her work in Berlin, gave her unprecedented visibility, from which she could then leverage the creation of an e-commerce website and shipping worldwide.
Read the designer‘s response to our work.
Steady Increase in Tenant Loyalty
Strengthening tenant selection processes, recovering tenant loyalty and improving internal communication and contractual obligations all played an important role in temporarily stabilising the business finances for this design shopping gallery nested in the centre of Mexico City. These measures stabilised cash flow, eliminated unnecessary recruitment and enabled the board of associates to focus on a long-term orientation for the business.
280% Increase in Room Occupancy Within 8 Months
Focused on customer relationship management and team management training to maximise customer experience, occupancy rates and return rates for this hotel in the Caribbean. Bookings soared from 25% to 95% within first 8 months, then stabilising at 85% over the following year. Read what both staff manager and hotel owner say about their success in our testimonials below.
Feature at the World #1 Design Exhibition
Coached and guided a Mexican designer to making a resounding entrance onto the international market by representing her own country at the Milan Design Week. This, together with a subsequent invitation to showcase her work in Berlin, gave her unprecedented visibility, from which she could then leverage the creation of an e-commerce website and shipping worldwide. Read the designer’s response to our work in our testimonials below.
Successful Launch of an International Education Specialist
Continuous professional coaching over an 18 month period has given this Haitian education specialist the structure and the edge she needed to launch herself as a consultant for NGOs, governments and education organisations worldwide. Our collaboration continues as we consolidate valuable soft skills, build her image internationally and promote her as a key talker for education conferences. View her profile on LinkedIn.
Steady Increase in Tenant Loyalty
Strengthening tenant selection processes, recovering tenant loyalty and improving internal communication and contractual obligations all played an important role in temporarily stabilising the business finances for this design shopping gallery nested in the centre of Mexico City. These measures stabilised cash flow, eliminated unnecessary recruitment and enabled the board of associates to focus on a long-term orientation for the business. Read what they said to that in our testimonials below.
"HotLight's in-depth business analysis demonstrated true dedication and honesty, going way further than I had expected."
R. Gonzalez Vallejo
Owner of multiple restaurants, Mexico
I met Jan and Suzie in one of my restaurant in the historical center of Mexico City. At that time, I was in the process of opening a new upmarket restaurant and it occurred to me to have a chat with them and get their opinion. They really caught me off guard when they gave me several useful insights with immediate positive impact on my new business. I then took them on to review our parts of business plan, and the result was astounding. HotLight's in-depth business analysis demonstrated true dedication and honesty, going way further than I had expected.
Jan and Suzie’s expertise and hands-on approach has really taken us far. They were very involved with my team and myself, guiding us through process improvements and customer relationship management, training us to become great brand ambassadors. They completely understood our hotel, integrated with our whole team and drew up a marketing strategy that matched us. They did an incredible work.
HotLight is the ultimate positive energy bomb and strategic planning team for your business. In our case, Anudando, they refined our sales and marketing strategy, both physically by remodelling our showroom, and strategically by helping us identify our current and potential markets. They also took care in understanding our business organisation as a whole and gave us valuable, explicit advice to help us optimise our processes. Without a doubt, they are two friendly individuals with much enthusiasm and all the skills to drive all kinds of projects and businesses forwards. Thank you for your excellent work!
HotLight has been exceptionally helpful with the development of my hotels. They gave us detailed market insights, revised our marketing and sales strategies, and trained my team thorougly to top customer service standards. Thanks to HotLight, I feel I have two very well-established businesses now, with a growing number of customers and returning customers. Suzie and Jan are a really switched-on duo, full of enthusiasm, ideas, and incredible proactivity. The way they included my teams and trained on-site managers was admirable.
"Hotlight was the breakthrough we were waiting for."
D. Waton
Owner of a life insurance company, USA
Hotlight was the breakthrough we were waiting for. Intuitive, because they took the time to do the research on our business and the market we compete in. Innovative because they found a fresh perspective to approach building a better business. Professional because they were extremely well versed in all the skills they needed to bring our business to a another level. Add to that the pleasure of working with such kind and supportive people, and I would recommend them to anyone who wants a new direction to success in their business.
"It's a real treat to work with HotLight, their energy and ideas are truly infectious."
M. Galguera Haces
Executive Assistant at a shopping gallery, Mexico
Our collaboration with Suzie and Jan was a great experience! During their time with Barrio Alameda, they trained me on many new skills, so easy to assimilate and apply in such a warmhearted atmosphere. It's a real treat to work with HotLight, their energy and ideas are truly infectious.
"Their work provided new perspectives for the school, driving us towards significant changes in our vision and the way we operate."
N. d'Or
Pedagogic Director, Haiti
Above all, Suzie and Jan are a highly efficient team where both display exceptional complementary skills. I was very impressed with their motivation, their diligence and their professionalism. Their work provided new perspectives for the school, driving us towards significant changes in our vision and the way we operate. After an comprehensive and coherent analysis, they went well into the detail to put forward and implement custom-made solutions for us - all in a very relaxed and friendly atmosphere. The IMA team is extremely grateful for their work.
Working with Suzie and Jan resulted in an enriching and enjoyable experience. They consistently demonstrated high commitment and honesty in their work. With such a fresh and pro-active approach, they achieved a strong connection and working relationship with the tenants from the gallery. HotLight managed to introduce us to our own business using a genuinely different point of view. They helped us discover our real strengths and opportunities and prepared us thoroughly for future endeavours. Jan and Suzie came to Barrio Alameda as consultants and will long remain as friends.
"The depth of their research and proactive approach really showed when they delivered our first ever team-building event"
N. Marseille
School Director, Haiti
Witnessing the brilliant work Jan and Suzie were doing for my hotels, I asked them to take a look at the school I manage as well. Apart from creating a strategy for international partners and sponsors, a first for the school, they took the time to get to know the team and were able to make valuable recommendations to help restructure parts of our processes and improve communication and problem-solving across all the staff. The depth of their research and proactive approach really showed when they delivered our first ever team-building event – a fantastic event that had a real “wow” effect on our team!
“Kind, proactive, reliable, systematic and ingenious, HotLight allowed us to capture the true growth potential of our business.”
D. Martinez & K. Velasco
Co-Owners of a network of yoga studios, Mexico
We are very pleased with HotLight’s consulting services. Their work allowed us to capture the true growth potential of our business. They developed very practical tools for us to help us achieve our goals. They are kind, proactive, reliable, systematic and ingenious. They helped us see and understand the bigger picture.
"The website immediately started generating more business for me […], even during the low season."
M. Urbano
Owner of a luxury BnB, Spain
It was a pleasure to collaborate with Jan and Suzie. They revised my marketing strategy, made better booking tools and created my new beautiful, multilingual website. The website immediately started generating more business for me; I have also noted an increase in reservations through the booking platforms, even during the low season. Jan and Suzie are professional and meticulous in their work. They are also very friendly. I recommend them very much.
"The overall quality, professionalism, proactivity and attention to detail with regards to my requirements were remarkable."
L. Hazucha
Owner of a BnB, Czech Republic
I would like to share a warm thank you for creating the website for my guesthouse. The overall quality, professionalism, proactivity and attention to detail with regards to my requirements were remarkable. I am looking forward to our future cooperation.
